Notice of Shutdown
Last Updated July 1, 2023
We regret to inform you that the FileThis service will be shutting down on October 1, 2023..
Availability
From now until September 1, 2023, you may continue normal use of the service. FileThis will no longer retrieve new documents from your accounts after September 1, 2023. FileThis will remain available to download your documents until the shutdown date of October 1, 2023.Your FileThis Account and Data
After October 1, 2023, you will no longer be able to access MyFileThis on desktop or mobile devices and your documents, information, and all other data will be permanently deleted from the FileThis platform. We encourage you to download your information and documents prior to October 1, 2023. You may export your data from FileThis via the “Download All” button found in your account by logging in to filethis.com. This feature is not available on the mobile app.
Subscriptions/Refunds
Monthly Subscriptions
For those with a monthly subscription, billing will conclude and your subscription will not be renewed after your current subscription expiration date. You will not be charged for FileThis services beyond July 1, 2023.Annual or Multi-Year Subscriptions
For those with an annual or multi-year subscription, your subscription will end September 1, 2023. A prorated refund will be processed based on the time that was remaining on your subscription. We anticipate refunds being available a few weeks after your subscription ends. If you do not receive your refund by October 1st, please reach out to support@filethis.com. Our expectation is to issue refunds as a credit to the form of payment used to make the subscription purchase. We will provide additional updates as needed.
We apologize for any inconvenience that this may cause. We appreciate your understanding and thank you for your support. If you have any questions, please feel free to contact us at: support@filethis.com
.Thank you,
Customer Support
FAQ
How Can I download ALL my documents?
To download all your documents from the FileThis website, you can simply click the 'download all' button after logging in. **Note that this process can take a few minutes especially if there is a large amount of documents
Alternatively, you can select one at a time, or use shift+click to select all documents between two selected documents, and press the 'download selected documents' button
How will I receive my refund?
If you were on an annual or multi-annual plan and your plan extends beyond the service shut down date of September 1, 2023, the remaining balance will be prorated and applied to the payment method on file
When will I receive my refund?
We anticipate refunds being available shortly after your subscription end date.
How can I delete my account?
You can delete your account by clicking the 'Delete Account & All Data' button from the profile menu
Once you've logged into filethis.com you can click your name (located in the top right corner of the screen), and then click 'profile'.
This will open a 'profile modal'. Scrolling down will take you to the 'Delete Account & All Data' button
